THARA’S HAVEN
SPA • MASSAGE • WAXING
TERMS & CONDITIONS
Terms & Conditions
Please read these terms before booking any Thara’s Haven home-service treatment.
1. About Thara’s Haven
Thara’s Haven provides home-service spa, massage, waxing, body scrub, pedicure, cupping recovery, ear candle relaxation, and wellness treatments. Services may be provided at a villa, hotel, home, or another approved customer location.
2. Booking Confirmation
A booking request is not automatically confirmed after submission. Your appointment is only confirmed after Thara’s Haven confirms therapist availability, service details, location, date, and time through WhatsApp or another official communication channel.
3. Customer Information
Customers must provide accurate information, including name, WhatsApp number, selected service, number of guests, preferred therapist, date, time, and complete address. Thara’s Haven is not responsible for delays or failed appointments caused by incorrect or incomplete customer information.
4. Therapist Preference
Customers may request a male or female therapist. However, therapist preference is subject to availability and is not guaranteed until confirmed by Thara’s Haven.
5. No Refund Policy
All confirmed bookings and payments are non-refundable. Thara’s Haven does not provide refunds for cancellations, no-shows, incorrect booking details, change of mind, customer unavailability, or late cancellation. Rescheduling may be allowed only at the discretion of Thara’s Haven and subject to therapist availability.
6. Rescheduling
Customers who need to reschedule must contact Thara’s Haven as early as possible. Rescheduling is subject to availability and approval. Thara’s Haven may refuse rescheduling requests made too close to the appointment time.
7. Late Arrival or Access Issues
For home-service appointments, customers must ensure the therapist can access the location safely and on time. If the therapist is delayed because of incorrect address, access restrictions, unavailable customer, or late response, the treatment time may be shortened or cancelled without refund.
8. Health, Skin, and Safety Responsibility
Customers must inform Thara’s Haven before the appointment about pregnancy, allergies, sensitive skin, injuries, medical conditions, skin irritation, recent surgery, eczema, psoriasis, infection, or any other condition that may affect the treatment. Thara’s Haven may refuse or adjust a treatment if it may not be suitable for the customer.
9. Cupping Recovery Treatment
Cupping is offered as a wellness and recovery treatment only. It is not a medical cure or medical treatment. Cupping may leave temporary marks and may not be suitable for customers with certain skin conditions, sensitive skin, or medical concerns.
10. Ear Candle Relaxation Ritual
Ear candle is offered as a relaxation ritual only. It is not advertised as earwax removal, ear cleaning, or medical treatment. Customers with ear pain, ear infection, ear surgery history, or hearing concerns should consult a medical professional before booking.
11. Service Results
Treatment results may vary depending on the customer’s body, skin condition, lifestyle, and aftercare. Thara’s Haven does not guarantee specific medical, beauty, or wellness results.
12. Right to Refuse Service
Thara’s Haven reserves the right to refuse or stop service if the environment is unsafe, the customer behaves inappropriately, the booking information is false, or the therapist’s safety or comfort is at risk.
13. Changes to Services and Prices
Thara’s Haven may update services, prices, availability, and policies at any time. Prices shown on the website may be updated without prior notice.
14. Contact
For booking questions, policy questions, or service inquiries, please contact Thara’s Haven through the official WhatsApp booking flow or social media pages.