THARA’S HAVEN
SPA • MASSAGE • WAXING
PRIVACY POLICY
Privacy Policy
This Privacy Policy explains how Thara’s Haven collects, uses, and protects customer information for home-service bookings.
1. Information We Collect
When you make a booking or contact Thara’s Haven, we may collect your name, WhatsApp number, selected service, number of guests, therapist preference, preferred date and time, address, villa or hotel details, treatment notes, and any information you choose to share with us.
2. How We Use Your Information
We use your information to process booking requests, confirm availability, assign a therapist, prepare the treatment, contact you through WhatsApp, manage appointment changes, provide customer support, and improve our services.
3. Sharing Information with Therapists
We may share necessary booking details with the assigned therapist, such as service type, date, time, location, number of guests, therapist preference, and relevant comfort or safety notes. We only share information needed to provide the service.
4. WhatsApp and Social Media
Thara’s Haven uses WhatsApp, Facebook, and Instagram to communicate with customers and share updates. These platforms may collect and process your information according to their own privacy policies.
5. Address and Location Information
Because Thara’s Haven provides home-service treatments, we need your address or appointment location to send the therapist to the correct place. Please avoid sharing unnecessary sensitive location details beyond what is needed for the appointment.
6. Treatment Notes and Health Information
If you share allergies, pregnancy, skin sensitivity, injuries, or other treatment-related notes, we use this information only to assess comfort, safety, and service suitability.
7. Data Storage and Retention
We keep booking and communication information only as long as reasonably needed for booking management, customer service, internal records, and business purposes.
8. Data Protection
We take reasonable steps to protect customer information from unauthorized access, misuse, or disclosure. However, no online communication or digital storage method is completely secure.
9. Customer Choices
You may contact Thara’s Haven to request correction or deletion of your booking information, unless we need to keep certain information for legitimate business, safety, legal, or administrative reasons.
10. Updates to This Policy
Thara’s Haven may update this Privacy Policy from time to time. Any updates will be posted on this page.
11. Contact
For privacy-related questions, please contact Thara’s Haven through the official WhatsApp booking flow or social media pages.